FAQs

Who is UK Sweets?

UK Sweets is part of Hancock Cash & Carry Limited, the UK’s largest confectionery wholesaler. With their expertise and vast range of products across sweets, chocolate, drinks and snacks; we can provide greater service to our customers. We sell through our website, offering amazing value on all order sizes, with no minimum spend. learn more.

 

Online ordering

Do I need to be a business to shop online with you?
We generally sell products by the case and so it is unlikely that you will want that quantity if you are an individual! However, if you are organising an event such as a wedding or a fund raising activity, or just simply want to buy in bulk then you are welcome to place your order with us. There is no minimum order value when shopping with us.

I already shop in one of your Hancocks stores and/or on your Hancocks website. Do I need to register with you separately to shop online?
You do not need to register to shop with us online but creating an online account allows us to securely store your address and order information making it easier to reorder the next time you shop. You will however need to create a seperate account for UK Sweets. We do not share any of your information internally with the group or externally.

Do your prices include VAT?
Our prices do not include VAT but we show the order total price including VAT on our shopping trolley page and in the order summary in checkout so that you can be clear on what you will be charged. A large proportion of our customers are VAT registered businesses so wish to see our prices exclusive of VAT.

Do you sell the same range as Hancocks store and on their website?
We are constantly reviewing and extending our range. We do however have different products exclusively from other parts of the business.

Do you sell overseas?
Yes, we can deliver to many countries all around the world. Full international delivery information. We can also facilitate use of arranging your own shipper if you are purchasing large quantities for use outside of the UK and this option can be selected during checkout.

How long will my order take to be delivered?
Just before you place your order you will provided with a range of delivery options with accurate delivery dates. Please see our delivery page for full details. Orders under £500 are usually delivered by DPD and they will provide you with a 1 hour delivery slot on the day of delivery which you are able to amend if not convenient. Orders over £500 will generally arrive via a pallet.

 

Shopping in a Hancocks store

Can I visit a Hancocks store and purchase confectionery if I am a consumer?
No, Hancocks stores only sell to TRADE ONLY customers. There is also a £50 (ex. VAT) minimum spend per visit. They reserve the right to validate your eligibility to shop in-store with them.

I run a business. Can I just turn up and shop at a Hancocks store?
Please feel free to drop in and visit Hancocks. They are a friendly bunch and would be willing to show you around so that you can see the range of confectionery available to you. If you would like to register with Hancocks as a customer, you will need to supply two forms of business identification to them. They do also operate a day pass upon validation of your business credentials. There is a £2 charge for a day pass.

Where are your Hancocks stores?
Please visit out Hancocks site for more information. They currenly have 15 stores located around the UK. Their store locator  will help you to find the nearest to you.

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